Delivery & Returns
Postage & Handling
We try to process orders same day if received prior to 2pm. Rapid despatch option at checkout can expedite despatch within a business day (24 hour period) if selected.
All software download deliveries are processed manually. We try and process download orders same business day but please allow up to 24 hours.
All physical parcel deliveries go via Australia Post, charged according to flat-rates for physical goods up to 20kg based on your total order $ value to anywhere in Australia. If near/over 20kg (actual or cubic weight), more than one parcel required or for very remote destinations, multiple flat-rate charges may apply. Please allow between 2 to 7 business days to reach destinations across Australia. Contact us if you need Express Post but please be aware that it comes at a higher cost in line with Australia Post's charges, handling added and delivery times ultimately depend on your location which may take more than one business day.
Postage and Handling - Based on Order Value
Under AU$20 - $15.41 ex GST / $16.95 inc GST anywhere in Australia*
AU$20-$100.00 - $19.95 ex GST / $21.95 inc GST anywhere in Australia*
Over AU$100 - $24.50 ex GST / $26.95 inc GST anywhere in Australia*
*If near/over 20kg (actual or cubic weight), more than one parcel required or for remote destinations, multiple base charges may apply.
We currently do not send physical goods to overseas destinations outside of Australia.
eBook and Software Delivery Options
During the checkout process, free download is provided via a download link emailed to you after your order has been processed or you can add the separate USB product if you wish to have physical delivery on a USB flash card. If your order consists of a large number of ebooks, a USB is best added. All eBooks and software are manually processed, digitally stamped and encoded with your registered details as per our Terms of Use. Please allow up to 24 hours for your order to be processed and download link provided.
Most of our ebooks are approximately 5 to 30MB so they can not be emailed. If individual/single teacher registration ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped to the individual teacher. If whole school registration is ordered with other ebooks, without further instructions, it will be deemed all ebooks purchased are to be registered/stamped with the school site name. Media supplied is Windows formatted USB flash media cards in a shrink-wrapped card. Free ebook/software items are supplied on physical USB flash card media as the free item data exceeds 2 Gigabytes. If the Reading & Spelling Tests ebook is purchased, most free items are available via our eLibrary link on page 130. If this ebook is not purchased, most free items are supplied via download or via links provided.
Please ensure you keep a back-up copy of your software. We provide free 30 day hosting so customers can download their purchased ebook and/or software files. Once a 30 day hosted download link expires, the download file is removed from our server and the file is no longer available, which is why we state within every download file, "Please ensure you keep a back-up copy of your software". Replacement of lost, damaged and/or misplaced software is only possible via customer purchase of the current version/edition available.
Software and ebooks cannot be refunded once a download link or USB is supplied, or codes received/opened, because all registered ebooks and software are individually stamped/encoded with the end user's details.
Returns
If you are unhappy with any purchase, please let us know immediately and we will do our best to resolve any issue. We want all our customers to be pleased with every purchase and happy with our service because we value your business. If any problem is our fault, we will work with you to find a solution. One solution may be our free post return label service where goods can be returned free of postage costs, even picked up by your regular Australia Post deliverer or lodged at any Post Office.
You can return items under our general guarantee if in original condition and within a 7 day decision period for a credit covering the product cost (excluding postage & handling). Made-to-order items are not refundable.
If a return is not due to our/a fault, a 20% restocking fee may be applied. A restocking fee may be applied if returns involve large orders, repackaging and/or re-stocking of manufactured goods such as kits. The re-stocking fee may be applied to any eBay returned orders or where a customer chooses to cancel an order that contained customised manufactured items already processed, packaged but not dispatched. Special orders featuring large quantities, special prices and/or made to order arrangements, are non-refundable and the buyer is committed to the purchase once it is processed, manufactured and/or ordered in.
Delivery/postage, handling and other surcharges are not refundable. Free gifts are provided only when a sale meets a minimum value.
Software and ebooks cannot be refunded once download link supplied or received/opened. We take no responsibility for lost software or lost/missing parcels if customers instruct us to leave parcels somewhere without person to person delivery confirmation, which usually involves signature on delivery.
If you think we have got something wrong, please contact us and let us know. We will always do our very best to resolve problems.